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TRAINING CREDENTIALS:

Borland Certified Delphi, JBuilder, Kylix Master Trainer/Developer (Pascal programmer since 1983)

U.S. Navy Atlantic Fleet Master Training Specialist

OBJECTIVE:	Senior management of technical teams/projects Technical Instructor in university, college, or corporate environment. Training material management, development and delivery Technical writing Note: Relocation from the Cincinnati area not preferred but considered. Experienced telecommuter/remote office employee for over 8 years. Reasonable travel acceptable.
PROFESSIONAL SUMMARY:	Management Managed the creation and maintenance of worldwide training and certification programs for a major software company; participated in collaborative authoring Administered outsourcing of projects utilizing global resources Participated in the conversion of a cost center to a full P&L operation, increasing revenues Planned and managed budgets of up to $1M. Provided financial analysis of projects exceeding $14M Selected and supervised technical staffs of various sizes, both internal and globally remote, involving training, work flow, quality control, salary/incentive administration, and review processes; managed external contract resources 30 years of high-level management experience in the technology and services sectors Adept at global team building, direction, and motivation Outstanding communication skills, both verbal and written. Experienced interacting at all levels of the enterprise from the C-level down, as well as interfacing with a variety of customer types
	Development/Motivation Built a large, loyal customer base through personal attention and consistent follow-through Assisted customers in identifying their training needs and motivated them to act accordingly Wrote persuasive letters, memos, and documents, frequently influencing decision makers Involved personnel in goal sharing, resulting in dramatically increased productivity
	Technical Certified Instructional Designer Certified Borland Master Trainer Atlantic Fleet Certified Master Training Specialist (MTS) Knowledgeable of major software technologies including Application Lifecycle Management (ALM), HTML, PHP, SQL, Java, Java Script, C++, C#/ASP.NET, and Delphi (Object Pascal) Experienced with help authoring software including Help & Manual Experienced software manager, consultant, technical writer, trainer, and developer Expertise in the entire Microsoft Office suite, FrontPage, Project, Windows XP, Help & Manual, PaintShop Pro (similar to Photoshop), some Camtasia
	Publications JBuilder Foundations (Java), Borland Software, Inc., 2001-2004 Advanced Web Services Development with JBuilder, Borland Software, Inc., 2002 Delphi Foundations (Object Pascal), Borland Software, Inc., 2001-2004 Advanced Web Services Development with Delphi, Borland Software, Inc., 2002 Introduction to Kylix (IDE for the Unix/Linux environment), Borland Software, Inc., 2002 C++Builder Foundations, Borland Software, Inc., 2002-2004 C#Builder/.NET Foundations, Borland Software, Inc., 2003 Using UML in the Development Process, Borland Software, Inc., 2003 Currently writing semi-fictional memoire of life in the U.S. Navy during the Vietnam War
EMPLOYMENT:	University of Cincinnati, Cincinnati, OH
	IT Instructor, Adjunct Faculty - September, 2008 to Present Teaching multiple programming classes including: Java, JavaScript, C#/ASP.NET, Web Server Admin, and MS Office 2007 Appointed Annual Adjunct and Academic Adviser - beginning Fall quarter 2009
	Brown Mackie College, Cincinnati, OH
	IT Instructor, Adjunct Faculty - March, 2008 to August, 2008 Taught multiple classes: Introduction to Programming with MS Visual C++ .Net and Introduction to Microcomputers/Windows/MS Office Frequent substitute instructor for the Business curriculum Provided blended learning solutions and improved student interaction/communication via the Internet-based eCollege Online
	Retail Pro, Inc., Folsom, CA
	Development Partner Program/Customization Manager - January, 2007 to April, 2008. Developed and administered the Development Partner Program and Software Customization division for Retail Pro Point-of-Sale (POS) Software. Duties included: Created and directed execution of learning plans for custom software engineering department. Developed a course for the Retail Pro POS software Plugin API using Delphi and Microsoft COM Designed a new development partner program that requires annual fees in return for special partner benefits, training and documentation. First year fee revenue exceeded $150,000 Managed the day-to-day operations of the Custom Software Engineering group and Partners Tracked and reported to management the progress of software engineering department in delivering custom software releases Managed remote development teams and integrated their deliverables into a complete software package Collaborated with peers in evaluating, selecting, and implementing tools and processes to improve effectiveness of overall product delivery processes Counselled software engineering technical leads; provide leadership and mentoring to facilitate their growth Hired software engineering resources as needed to maintain adequate staffing levels
	Valutech, Inc., Rancho Santa Margarita, CA
	Senior Director, Insurance Services - June, 2006 to January, 2007. Responsible for maintaining customer contact and support. Valutech provides software solutions to the financial and insurance market. Products are mainframe and client/server (Delphi) based Provided technical support to sales force Helped build ALM/process infrastructure Continued duties acquired as a former contractor (see below)
	Altair Four Software (Owner) - October 15, 2004 to June, 2006
	Designed and wrote role-oriented user manuals, help files, and training media for a new $1M financial software package written in Delphi by ValuTech, Inc. Served as Documentation Specialist for ValuTech.
	Borland Software Corporation, Scotts Valley/Cupertino, CA
Top	Education Services Manager, Worldwide Education Services - January, 2003 to October 15, 2004: Administered the vision, planning, and creation of Application Lifecycle Management (ALM) and role-based curriculum, courseware, and certification programs for all Borland products. Coordinated, reviewed, and approved content from both internal and external authors; edited per established style guides as required. Participated in the conversion of the Education Services division from a cost center to a full P&L operation. Processes implemented required sales and services personnel to piggyback product and service sales with quotas for education services. Coordinated the technical training needs of three global regions including Asia-Pacific, Europe, and the Americas. Responsible for the remote administration of geographically dispersed technical writers and consultant/mentors. Duties included management of salaries, incentive compensation (quarterly bonuses), travel expenses, performance reviews, and other personnel related activities. Assisted Borland US sales personnel in the planning, pricing, and presentation of big-ticket service and training offerings, customized to the client's needs. Coordinated customer engagements for training offerings via field SEs, independent contractors, and Borland Partners which involved frequent customer communication and logistics. Managed the outsourcing of courseware development and training resources as needed. Actively investigated eLearning and simulation training models (Knowledge Impact's Firefly™); attended FireFly training Analyzed the implementation of an LMS and LCMS. Presented a pre-conference tutorial on JBuilder certification at the Annual Borland Developer's Conference (BorCon) in San Jose, CA in November, 2003 Conducted product certification exams for over 100 candidates at the 2004 Borland Developer's Conference (BorCon) in San Jose, CA Wrote the Essentials, Web Development and Web Services courses for JBuilder 9 and 10 (X). Managed JBuilder 2005 and C++Builder X courseware development Senior Trainer/Courseware Writer, Global Professional Services Organization - July, 2000 to January, 2003: Responsible for the development and maintenance of Borland IDE product courseware (Delphi, Kylix, JBuilder, C#Builder, C++Builder). Taught public and internal essentials and advanced custom courses on these products Jointly developed and maintained certification standards and certification test Q&A, administering the certification process for both developers and instructors worldwide. Wrote and conducted Train-the-Trainer (T3) courses for the IDE products throughout the world. Attendance at a T3 is a prerequisite to Borland instructor certification. Responsible for granting Master Trainer certifications to internal and external instructors. Co-Buildmaster of the JBuilder courseware including Web Development and Web Services. Also managed and co-authored the 5 previous versions. Conducted an intensive two-week training session in Borland's Singapore (Asia-Pac) office for 10 Systems Engineers. Taught a compressed version of the Borland Studio for Java course that included JBuilder, Rational Rose, UML, RUP, Optimizit, and a 2 day seminar on Delphi 7. Also conducted a Train-the-Trainer session to certify employees from Singapore, Malaysia, Beijing (China), India, and South Korea as Borland Master Trainers. Managed the development of and co-wrote the first commercial courseware for Kylix. Wrote portions of the Delphi 6 and 7 courseware and reviewed/approved advanced courseware written by Borland training partners - including web development with WebSnap components. Developed and published the Web Services course for Delphi 6 & 7 and JBuilder 7 & 8. Wrote Delphi, JBuilder and Kylix study guides for sale to prospective certification candidates. Wrote a "Seminar-in-a-Box" series of presentations for use by Borland partners and sales personnel worldwide to help market the IDE and Enterprise products to new customers. Presented a pre-conference tutorial on JBuilder certification and conducted certification exams for all Borland products at the Borland Conference in Long Beach, CA, July, 2001. Served as the Borland Global Professional Services Organization's liaison to the "Borland Nation".
	Compuware Corporation, Columbus, OH
Top	Professional Services Consultant - May, 1997 to July, 2000: Consulted as a senior developer/mentor on multiple Delphi-related projects. Taught Delphi Essentials and Advanced Client/Server courses in public and internal classes as a Delphi 4 Certified Instructor. Completed the Bruce Eckel "Thinking in Java" course. Completed Visual Basic (VB) Intro and Intermediate courses. Completed LINUX workshop. Wrote courseware for and publicly taught Client/Server GUI Design/Usability. Wrote Intro to Client/Server course to assist in retooling mainframe programmers. Prepared to teach public classes in Java, JBuilder, C++Builder, Visual Basic, Unix (Linux), HTML, Oracle SQL and several of Compuware's testing tools. Assigned to the Emerging Technologies and Client/Server divisions of Compuware Corp. during this period. Members of these divisions maintained and presented core skills in client/server, Internet/Intranet, and Groupware solutions to central Ohio clients. Developed several Delphi/Oracle C/S systems to assist the State of Ohio's Fraud & Forgery Collection division and the Attorney General's Office. Developed a stand-alone tracking/reporting system, using Delphi, for the Ohio Department of Health, Bureau of Early Intervention, that will help ensure services are provided on a satisfactory basis to infants with medical or family problems. Interacted with the various directors and program coordinators within this division to design and develop the system. Distributed to all county agencies and provided classroom training in the system's use. Senior PowerBuilder Developer/PFC Architect (version 6.5). Converted a legacy mainframe system to a client/server system for the Ohio Department of Health, Bureau of Children with Medical Handicaps (BCMH). Object Coordinator for the PFC. Lead/mentored three junior developers. Assisted project manager in planning, costing and tracking efforts. Wrote original system recommendation at completion of assessment phase, which lead to acquisition of the development project. Served as a member of the client's Strategic Planning Committee providing technical input on future systems and data. Project Manager for two high-visibility telecommunications product offerings for Qwest, Columbus, OH. Developed and coordinated the implementation strategy for all aspects of the products, including customer, marketing and IS requirements, project budgets and tracking, vendor contact and selection, and final product rollout. Established project teams and lead regular meetings throughout project life cycle. Senior member of a 16 person team that assessed Year 2000 risk at the Limited, Inc., Columbus, OH. Met one-on-one with the CIO's of several of the numerous divisions of this firm in New York, Boston, and Columbus to ascertain the details of their systems and their compliance approach to the Year 2000. Applications, hardware and physical plant were inventoried and evaluated for potential exposure to Year 2000 risk. Assisted the Senior Project Manager in determining client's risk factors, presentation of our findings, and implementing project plans. Managed junior members of the team.
	Nationwide Mutual Insurance Company, Columbus, OH
Top	Programming Division Manager, Commercial Insurance Services (CIS) - February, 1985 to May, 1997. Managed a division of several high-level programmer analysts in the development of PC and mainframe MIS application programs, data interchange utilities, and ad hoc reporting facilities for executive users. Developed and controlled a $1M average annual computer and human resource budget. Evaluated, recommended, and authorized the purchase of software, PC equipment, and peripherals. Provided PC hardware/software training and support to all members of CIS. Management experience includes: Managed programming staff personnel including performance reviews and salary administration Managed the design and development of a GUI client/server reporting application utilizing a middleware product (EDA/SQL) and PC/FOCUS Client/Server to access and manipulate legacy data on multiple platforms for several hundred home office and field customers (PAR4) Active member of a steering committee developing specifications and action plans for a comprehensive enterprise-wide integrated information library/data warehouse Lead a corporate effort to install an electronic version of the Insurance Services Office (ISO) Commercial Lines Manual (CLM) using IBM BookManager that reduced vendor's assessment fees of $800,000 annually by 60% Managed the implementation of a 96 workstation Novell network with DOS, Windows, and OS/2 workstations. Ported to a multi-processor server under Windows NT and expanded workstation total to 165 across two departments Supervised transition from PROFS OV/VM to ccMail environment in CIS Designed and coordinated the implementation of a large-scale mainframe database project of historical commercial property and casualty information that reduced MI turnaround from 3 - 5 weeks to 1 - 3 days Built several actuarial and underwriting applications with Delphi and Turbo Pascal
	Full working knowledge of the IBM PC series. Taught basic to advanced PC application courses to executive staff members. Incidentally, developed a Delphi-based aircraft leaseback tracking system for a local airport operation.
Top	Systems Specialist - April, 1984 to February, 1985. Lead corporate project to evaluate and recommend artificial intelligence, natural language query (INTELLECT), and expert system (AION) software products for use in ad hoc reporting applications for senior executives. Recommended the acquisition and implementation of INTELLECT, used corporately for executive MIS query. Western Development Analyst - August, 1982 to April, 1984. Coordinated the development and control of a $14,000,000 annual budget for over 15 corporate staff and line offices implementing a major project to expand company operations into the western states. Responsible for financial and statistical analysis of the project. Made frequent oral presentations of project financial status to senior management. Wrote programs on personal computers interfaced with mainframe data to monitor project. Senior Systems Analyst - January, 1980 to August, 1982. Developed technical specifications for minicomputer and large-scale IBM mainframe-based claims and commercial Property & Casualty processing (CPS and CLIPS III). Wrote comprehensive user manuals and computer-aided instruction (CAI) programs for these systems. Trained system users. Created audio-visual presentations and wrote monthly user newsletters. Commercial Multi-Line Underwriter - June, 1975 to December, 1979, Nationwide Mutual Insurance Company, Syracuse, NY. Commercial Marketing Representative/Field Underwriter, INA/CIGNA, Lemoyne, PA. Commercial Marketing Director, Hulse Associates (Independent Agent), Mechanicsburg, PA. Licensed as a P&C agent in Pennsylvania. Photojournalist - 1972 to 1975, United Press International (part-time).

EDUCATION: Top	Syracuse University  - Newhouse School, Bachelor of Science Degree, Public Communications/Journalism. Honors, Deans' List all semesters, elected to Phi Kappa Phi National Collegiate Honor Society.
	Harrisburg Area Community College. Associates Degree, Journalism. Dean's List all semesters
	Pennsylvania State University. Two years. Major: Physics/Astronomy. Member, Sigma Phi Epsilon fraternity. Worked part-time as a mathematical analyst for the Penn State radio telescope project.
	Borland Delphi, Kylix and JBuilder Master Instructor/Developer Certified. Certified Instructional Designer. Completed Knowledge Impact's Firefly™ training course. Completed UNIX (LINUX) workshop. Completed "Thinking in Java" course. Completed Visual Basic Intro and Intermediate courses. Five credit hours in C and three credit hours in Novell Networks at Columbus State University. Nationwide Insurance Co. Management School, Leadership Development, SQL as a Second Language, Fast Track to PowerBuilder and many corporately sponsored computer science courses. Continually update technical knowledge with self-study and WebEx offerings.

MILITARY: Top

U.S. Navy, U.S. Navy Reserves (Retired). Senior Chief Sonar Technician (STGCS - E8). Two tours of combat escort duty in Vietnam (1970-72), with extensive travel throughout South Pacific and Far East aboard USS Knox (DE/FF-1052). Home ported Pearl Harbor, HI. Four years active service. Honorably Discharged. Served with the U.S. Navy Reserve (24 years), most recently as Command Master Chief (CMC) - the senior enlisted liaison between the commanding officer and the local reservist community. Managed the completion of rate training and professional development objectives for 400 reserve members for over 6 years. Served two years as Training Officer for a Frigate Readiness Detachment (USS Pharris). Fully qualified as an Anti-Submarine Warfare (ASW) instructor, Afloat Training Group (ATG) - Mayport, Fleet Training Group (FTG), Guantanamo Bay, Cuba. Trained the Sonar crews of over 18 US and foreign commissioned ships in ASW tactics and effective Sonar operation. Atlantic Fleet Certified Master Training Specialist. Senior Enlisted Advisor. Chairman of the Professional Development and Awards Boards. Co-developed a website for the Commander, US Pacific Fleet (COMPACFLT), Admiral's staff. Held DOD Secret clearance (NAC BI - now inactive). Honorably retired July, 2000, with 28 years total service. Participated in the organization and communication of the first-ever USS Knox crew reunion in 2001, created and maintain reunion website. Organized the second reunion held August, 2003, and the 2005 reunion. Communicated and assisted with the planning and implementation of the 2007 and 2009 reunions.

AFFILIATIONS: Top

Past Chairman and Vice-Chairman (1994-96) of the Insurance Services Office Electronic Product Customer's Association (ISO EPCA), an organization of representatives from over 70 member insurance companies. Focus of this group of managers is the use of technology in insurance applications. Made frequent presentations on the state of current technologies for this group. Elected to Who's Who (99-Present), Who's Who in America (99-Present), Who's Who in the Midwest (88-Present), Who's Who of Emerging Leaders (89-Present) and Who's Who in the World (94-Present). Member of the Aircraft Owner's and Pilot's Association (Private Pilot), Experimental Aircraft Association. Phi Kappa Phi National Collegiate Honor Society (Alumni), Syracuse University Alumni Association. Penn State Alumni Association. Destroyer Escort Sailors Association (Life Member). USS Knox Reunion Association (Communications Director/webmaster). Vietnam Veterans of America (elected 1st VP of local chapter). Patriot Guard Riders. Guitar/Ukulele Luthier (see link). Ohio Farm Bureau. Co-owner/operator of a 15 acre horse/egg farm in southwest Ohio.